Thank you for shopping at lux84.com. We want you to be completely satisfied with your purchase. This Refund & Return Policy outlines our guidelines for refunds and returns.

1. Refund:
1.1 Digital Products: Due to the nature of digital products, we generally do not offer refunds for purchases of digital goods such as e-books, online courses, or software downloads unless otherwise stated on the product page.
1.2 Physical Products: If you have purchased a physical product from lux84.com and are not satisfied with your purchase, you may request a refund within 30 days of receiving the product. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
1.3 Refund Process: To request a refund, please contact our customer support team at [email protected]. Provide your order details, including the order number and a brief explanation of why you are requesting a refund. We will review your request and notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within a reasonable timeframe.

2. Returns:
2.1 Physical Products: If you receive a defective or damaged physical product, please contact us within 7 days of receiving the item. We will provide instructions on how to return the product. Once we receive the returned item and verify its condition, we will either replace the product or issue a refund, depending on your preference.
2.2 Return Shipping: If you are returning a physical product, you are responsible for the cost of return shipping, unless the item is defective or damaged. We recommend using a trackable shipping service and retaining proof of postage for your records.

3. Exceptions:
Subscriptions and Memberships: Refunds are generally not available for subscription fees or membership payments. However, if you believe that you have been billed in error or have extenuating circumstances, please contact us, and we will review your case on an individual basis.

4. Contact Us:
If you have any questions or need further assistance regarding our refund and return policy, please contact us at [email protected]. We are here to help.
Please note that this Refund & Return Policy does not affect your statutory rights as a consumer.

By making a purchase on lux84.com, you acknowledge and agree to the terms and conditions of this Refund & Return Policy.